FREE SHIPPING ON ALL ORDERS OVER £49

Delivery, Return & Refunds

Delivery Policy

Delivery times & tracking

All orders are processed and dispatched on the same business day if they are received before 2pm, anything received after 2pm will be processed the next day. All orders are tracked and you will receive a link to your email or phone which will provide you updates on your order and when it is due to arrive. Orders that are placed from Friday 2pm through the weekend will be processed on Monday. Delivery times are provided by the courier and sometimes can take longer than provided & may sometimes turn up earlier than expected. Please note in very busy periods orders may be despatched the next working day.

Returns

Please note that due to the nature of our products, once a item has been un-sealed we can not accept it back and a refund can not be issued. If the seal has not been broken and you wish to return an item, please do contact customer services and regarding returning it to ourselves and a full refund will be issued.

Customs clearance & duty

Delivery times do not take into customs clearance. Please be aware we have no control over customs and we can not speed the process up if your parcel does not pass through as seamless as ourselves and our customers wish. Please note that items shipped outside of the European Union may be subject to import duty, taxies and/or charges which are not included in the cost of your order, nor will they be covered or reimbursed by ourselves. Please consult with your local customs office to find out what these charges my be prior to ordering.

 

Shipping services & estimated delivery times

 

United Kingdom

Hermes 48 Hour - 2 business days

Hermes 24 Hour - 1 business day

DPD 24 Hour - 1 business day

 

Mainland Europe

Hermes International - 3-5 business days

DPD 48 hours - 2 business days

DHL Express 24 hours - 1 business day

 

Europe

Skynet - 7-10 business days

DHL Economy - 3 business days

DHL 24 Hours - 1 business day

 

USA

 Skynet - 7-10 business days

DHL Express - 1 business day

Asia

 Skynet - 7-10 business days

DHL Express - 2 business days

 

Australia, Far East, Singapore, Hong Kong and South Africa

 DPD Air Express - 2-5 business days

DHL Express - 3 business days

 

Rest Of The World

 Skynet - 7-10 business days

DHL Express - 3-4 business days