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Delivery & Returns

Delivery Policy

UK Orders:
All orders are processed and dispatched on the same business day if they are received before 1pm, anything received after 1pm will be processed the next day. All orders in the UK are sent via UK Mail using the next day service, you will receive text updates from the courier including a 1 hour time slot. All orders received on Friday after 1pm & over the weekend will be processed on Monday. Bank holidays orders will also be processed the next day.

International Orders:
Amour Noir offers two shipping services worldwide, one being a Express 24/48 hour service offered by DHL, the other is an economy service offered via DHL or Royal Mail which can take from 3-10 days. All estimated times are given at the checkout. All orders are processed and dispatched on the same business day if they are received before 1pm, anything received after 1pm will be processed the next day. All orders received on Friday after 1pm & over the weekend will be processed on Monday. Bank holidays orders will also be processed on the next working day.

Money Back Guarantee
We do not cancel orders unless you have notified us before dispatch. We will give you your money back or swap for another product if you aren't happy with your purchase. The product can't have been used more than once but does have to have been tested. We will require a valid reason as to why you didn't actually like the product after one use. This will need to be a legitimate and fair reason. You will have to pay postage to return the product to us and the refund will be processed once returned. We will not accept a return on the magnetic mask tub not looking full as you are guaranteed to get your minimum of 3 uses if not far more when used sparingly. 

Wrong Address Policy
If you notice a wrong delivery address on your order confirmation please send us an email as soon as possible to change it, if it has not been despatched we will change it at no extra cost. If you are to late we will try our best to liaise with the courier to change the address for you.